What is the difference in Bulk order, Prebuy, Custom, Express Direct and In Stock orders?
Here at Wally's Lights L.L.C. We offer 3 types of products throughout the year. These 3 types are "In Stock", "Bulk Order", "Prebuy", “Express Direct” & "Custom". The question is always "When will my order arrive?". To explain that we need to break down and understand how each item is processed.
Lets start with the easiest, "In Stock". These items are listed on the website as in stock and usually ship out within 2 business days from our Michigan warehouse. Later in the year during the busy season from about August-December there may be a couple days delay due to high demand at this time. The exception to this is if it is posted in the top of the website in the blue announcement bar. We always post any delays in that bar so you are aware before you order that something may be delayed a few days. All items that are available for purchase are actually in stock in our warehouse. If we are running low on a product the website will only allow you to purchase the total that we have in stock. If for some reason the inventory count is wrong and we happen to not have it in stock we will catch it when packaging. At this time we will give you a few options. We will usually email you asking what you would like to do. The best option is usually just cancel the portion that is not in stock and ship the rest.
We also offer "Express Direct". These orders must only include items listed as "Express Direct" items. These pixels are available in our warehouse in China and will ship via air shipping direct to you. We save some pixels back from each of our inventory shipments in case you’d like this option. These are the same quality pixels as our in stock ones. These usually take 15 days or less for you to receive them.
Next option is available in the beginning of the year and is a way for customers to save some money on products while in turn waiting for it to be made and shipped from our factories in China. These are the "Prebuy" items. These orders must only include items listed as "Prebuy" items. These items are sold as an item that will go in with our weekly order to the factories. It is then processed and manufactured. Usually it is a couple weeks to manufacture them and then 10-12 weeks to ship them. There are always the January and February delays due to the factories and shipping companies closing during the Chinese New Year. You may see orders that were placed after you arrive before yours depending on what each order was. We ask that you please remain patient for these orders and we will update you as soon as we get any information on shipping times. We also post current expected Prebuy delivery dates on the top of the webpage in the blue announcement bar. We try to keep the order confirmations showing current delivery times on the email that you will receive also. You may see that we have items in stock but still offer the Prebuy option. Even if the product is in stock it will not ship right away. Prebuys are ordered from the factory when the order is received. From there it is then shipped direct to you and can take 6-8 weeks after receiving your tracking number.
Another option for the larger groups is the "Bulk Order". These are for orders of more than 10,000 pixels. You may include any other items that have Bulk Order in the title. These will ship direct to the customer via sea from our warehouse in China. Current order processing is about 10-12 days and Sea Freight is currently 10-12 weeks. You will receive a tracking number when your order is loaded in the container and put on a boat. If you have an order much larger than the minimum order for Bulk Orders you can email us at email@example.com and we may be able to offer custom pricing.
The Last option is "Custom Orders" these are any special requests from customers. These include custom pixel strands, custom length extension cords, & any other custom items we may not offer on the website the the customer has requested. These items usually take the factory 2-3 weeks to manufacture. These are then sent via sea freight with our next inventory shipment usually sent within 1-2 weeks. A total of up to 12-14 weeks.