Q: When will xxxx be in stock again?
A: We use sea freight for our shipping which is currently 6-12 weeks. We constantly have inventory coming but cannot give an accurate arrival date on each individual product. We do offer a signup under out of stock products for you to be notified when they are back in stock.
Q: Do you have (____qty) of xxxx product in stock?
A: We are constantly getting orders and in turn our inventory is always changing. Our website will not let you place the order unless it is in stock.
Q: Which pigtail type is preferred?
A: Each customer has a different preference in pigtails. The most popular is XConnect.
Q: I just placed an order when will it ship?
A: If you chose a priority shipping method (2nd day or overnight shipping) we try and make sure those go out ASAP and at the latest the follow business day.
If you chose standard first class or ground shipping those orders usually go out within 2 business days.
Q: I received my order and there was a discrepancy in what I ordered and what I received. How do I fix this?
A: Our policy is that all order discrepancies must be reported within 30 days of receiving your package. This includes faulty products. Send an email to firstname.lastname@example.org with your order number and what you received in error. We will send you a return label along with the correct product ASAP.
Q: I have a product that isn’t working anymore. Can I get a replacement?
A: We always ask customers to fill out the product issue report for any faulty products that you may have. We use this database to discuss any common issues we find with the products and resolve them ASAP. We have a warranty of 3 months from delivery date for our products. Anything in this time frame is eligible to be considered for replacement or refund.